Don't just take our word for it. Hear some of the great things our customers have to say about Butler Heating and Air Conditioning!

Debowden and Greg Bauer

Just a note of thanks, and to summarize what you did for us. Please feel free to share this letter with any prospective clients you may have, in support of your great company and staff.

As you recall, we had another competitor of yours on our remodel project first. They agreed to do all that we wanted, despite our project not being the most typical. Once on our project, and after the actual furnace equipment was delivered and installed, this company suggested that they needed a 50% increase in their fee to deliver less than what they agreed to.

After we put this company “on-hold”, we contacted two or three other companies, requesting their comparative assistance in our project. Clearly, your staff not only proved that you were the fairest company I dealt with, but also the most professional.

Your approach to our project resulted in a more thorough and efficient install than what we could have expected otherwise. Your staff continued to ‘bend’ with us, despite some of the challenges we put before you. Your willingness to work with us through this non-typical approach is greatly appreciated.

After the furnace was installed, we found our unit to be factory-defective. As a result, your staff denied the factory’s request to replace parts, and instead insisted on a new unit, because that’s what we paid for. Clearly you have gone the extra mile for us in many ways.

We thank you, we share your name with others, and we wish you continued success with your business.

Very best to all of you.

Posted by kernesto at 4/28/2017 7:51:00 PM
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